Politique de données personnelles

Hole in the Wall B.V., located at Hornweg 18, 1721CV Broek op Langedijk, the Netherlands, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

Hole in the Wall B.V., Hornweg 18, 1721CV Broek op Langedijk, the Netherlands +31 (0) 226 331 339.

Company name: Hole in the Wall B.V.

Website: https://www.holeinthewall.nl/en/

Registration number Chamber of Commerce: 33212462

VAT number: NL806730808B0

M. Boontjes (to be contacted via [email protected]) is the Data Protection Officer of Hole in the Wall B.V.

Personal data that we process

Hole in the Wall B.V. processes your personal data because you use our services and / or because you provide them yourself. Below is an overview of the personal data we process:

• First and last name
• Gender (non-mandatory field)
• Date of birth (non-mandatory field)
• Address data
• Phone number
• E-mail address
• IP address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
• Information about your activities on our website
• Internet browser and device type

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we cannot check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via [email protected], then we will delete this information.

For what purpose and on what basis we process personal data

Hole in the Wall B.V. processes your personal data for the following purposes:

• Handling your order and payment
• To deliver goods and services to you
• Sending our newsletter and / or advertising brochure
• To call or e-mail you if necessary to carry out our services
• To inform you about changes in our services and products
• To give you the opportunity to create an account
• Hole in the Wall B.V. analyses your behaviour on the website in an anonymous way in order to improve the website and to tailor the range of products and services to your preferences.

Automated decision-making

Hole in the Wall B.V. does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without a person (such as a Hole in the Wall B.V. employee) sitting between them. Hole in the Wall B.V. uses the following computer programs or systems: Lightspeed (web shop), Afas (stock management and logistics), Mailchimp (e-mail marketing).

How long we store personal data

Hole in the Wall B.V. does not store your personal data longer than is strictly necessary to achieve the goals for which your data is collected. We use the following retention periods for the following (categories) of personal data:

• Personal data acquired for the processing of the agreement or through the creation of a personal account: up to 2 years after the last account activity / order.
• E-mail addresses collected via the newsletter registration form: until you or Hole in the Wall B.V. unsubscribe your email address from the mailing list.

Sharing personal data with third parties

Hole in the Wall B.V. does not sell your information to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Hole in the Wall B.V. remains responsible for these processing operations.

Cookies, or similar techniques, that we use

Hole in the Wall B.V. only uses technical and functional cookies as well as analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They help us optimize our website. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Hole in the Wall B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to [email protected]. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, machine readable zone, passport number and citizen service number black in this copy. This is to protect your privacy. We respond as quickly as possible, and within four weeks maximum, at your request. Hole in the Wall B.V. also wants to point out that you have the opportunity to file a complaint with the Dutch national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

How we protect personal data

Hole in the Wall B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not secure or that there are indications of misuse, please contact our customer service or via [email protected].